S01E14: Matthew Gardner — Future of Tech, AI in Retail and User Experience
Join host Theo Priestley on “Days of Futures Passed” as he engages with Matthew Gardner, the leader of user experience design at Best Buy.
In this insightful episode, Matthew discusses the evolving landscape of tech retail and the profound impact of technology on customer experience. Discover the potential of generative AI in enhancing customer support, healthcare, and education, and learn about its role in addressing neurodiversity.
YouTube: https://youtu.be/nifEkHcdGIc
Matthew highlights the critical importance of user experience design and the power of storytelling in understanding user needs. Reflecting on his childhood influences from science fiction, Matthew envisions a future where technology becomes seamlessly integrated and balanced with nature.
Explore the practical applications of AI and the ethical considerations necessary to mitigate biases. The conversation also touches on the aesthetics of future interfaces, the need for sustainable technology, and the role of science fiction in exploring humanity’s relationship with technological advancement.
